Coins & refunds

• Coins are an in-game currency for opening packs and trading. You earn them by playing (Daily Games, invites, first pulls, selling cards to other players) and, when bundles are on sale, by buying them.
• Coins have no cash value. They can't be withdrawn, exchanged for money, or transferred outside the game.
• Coins don't expire while your account is open.
• Buying Coins doesn't give better odds: every pack shows the same published odds to everyone.

Current bundles (prices include VAT where it applies):

• Pouch: 500 Coins for $4.99
• Stack: 1,350 Coins for $9.99 (includes 150 bonus)
• Vault: 3,100 Coins for $19.99 (includes 500 bonus)
• Diamond Vault: 9,000 Coins for $49.99 (includes 2,000 bonus)

Players under 18 can't buy Coins.

You can set a monthly spending limit in Settings. Once you reach it, purchases are blocked until the next calendar month (UTC). Changes to your limit apply straight away. Want a limit you can't raise on a whim? Email support@flagtide.com and we'll lock it on your account for at least 30 days.

Coins are digital content delivered immediately. When you buy them, you agree that delivery starts right away and that you therefore lose your right of withdrawal (in the EU, the 14-day cooling-off period) once the Coins are in your account. If the Coins weren't delivered, you keep all your rights.

We refund (to your original payment method) when:

• you were charged but didn't receive the Coins;
• you were charged twice or the wrong amount;
• a purchase was made without your permission (for example by a child) and the Coins haven't been spent yet;
• the law of your country gives you a right to a refund.

Coins already spent on packs (whose cards you then received) usually can't be refunded. Email support@flagtide.com within 30 days with your username and the payment receipt; we reply within a few working days.

Please contact us before disputing a payment with your bank; we can usually fix it faster. If a payment is reversed, we remove the Coins (or, if they were spent, items bought with them), and the account may be limited until it's settled.

We'd announce it at least 30 days in advance and stop selling Coins from that day. Where the law requires it, unused purchased Coins would be refunded.